Building Customer Relationships with PurpleHere CRM
Knowing your customers is key to building a loyal customer base. PurpleHere includes a built-in customer management system that tracks interactions and helps you provide personalized service.
Customer Database
Every customer who orders from your restaurant is automatically added to your customer database. You can search and filter customers by name, phone number, or spending history. Each customer profile shows their complete order history, total spending, and average order value.
Customer Stats
The dashboard shows key metrics: total registered customers, average spending per customer, and customer lifetime value. Use these numbers to measure the health of your customer relationships.
Loyalty Tiers
PurpleHere includes a configurable loyalty tier system with four levels: Bronze, Silver, Gold, and VIP. Each tier has minimum order and spending thresholds that you can customize in Settings. Tier status is calculated automatically based on customer activity.
Order Attribution
When placing an order through the POS Terminal, staff can select or create a customer profile. This links the order to the customer record, building a complete purchase history over time. Customer phone numbers are displayed for quick identification.